Withdrawal & consumer information

Consumer information on withdrawal

In the case of distance contracts and contracts concluded outside business premises, consumers are generally entitled to a right of withdrawal, unless there is a statutory exception. There is no corresponding general statutory consumer right of withdrawal for entrepreneurs.

The following version is a basis for the contract-specific information. Before concluding a contract, the information matching the specific offer, all necessary information and the sample form must be provided. This information page does not replace an examination of the actual order and confirmation process.

Revocation of services

You can revoke a revocable service contract within fourteen days without giving reasons. The period generally begins with the conclusion of the contract, but not before the legally required information about the right of withdrawal has been provided.

To exercise this, you inform Synedat Group GmbH, Philipsbornstraße 2, 30165 Hannover, e-mail kontakt@synedat.com, telephone +49 511 546850-0, by means of an unequivocal declaration that you are withdrawing from the contract. You can use the form below for this purpose; its use is not mandatory. To meet the deadline, it is sufficient to send the declaration of revocation in good time.

In the event of an effective revocation, payments received must be refunded immediately in accordance with the statutory requirements and at the latest within fourteen days of receipt of the declaration. In principle, the same means of payment will be used for the refund as for the original payment, unless expressly agreed otherwise; no fees will be incurred as a result of the refund.

Appropriate compensation for services provided before the revocation can only be considered under the statutory requirements, in particular in the case of an expressly requested early start and proper information. In the case of paid services, the right of revocation expires prematurely only under the statutory conditions with complete performance of the service, not with the mere commencement.

Digital content and digital services

In the case of digital content not delivered on a tangible data carrier, the revocation period generally begins with the conclusion of the contract and the necessary instruction. In the case of paid digital content, the right of revocation can only expire at the beginning of the performance of the contract if the legally required express consent, confirmation of knowledge of the loss of rights and confirmation of the contract have been obtained.

Digital services are to be distinguished from digital content. A blanket clause according to which every download, access or use already terminates all rights of withdrawal is not agreed. For digital content, no compensation is payable in the event of a revocation according to Section 357a (3) BGB.

If goods are offered

In the case of goods, the start of the period usually depends on the receipt of the goods; in the case of separate deliveries, partial shipments or regular deliveries, special rules apply. Before selling goods, the specific appropriate instructions, return address, return shipping costs and, if applicable, legal exceptions must be expressly stated. Currently, no goods checkout has been set up on the audited public pages; this draft therefore does not specify any unchecked return conditions.

Template for a declaration of revocation

To: Synedat Group GmbH, Philipsbornstraße 2, 30165 Hannover, kontakt@synedat.com

I/we hereby revoke the contract concluded by me/us for the following goods or services:

Goods or services: ____________________________________
Ordered on/received on: ____________________________________
Name of consumer: ____________________________________
Address: ____________________________________
Date: ____________________________________
Signature, only for a declaration on paper: ____________________________________

Please delete any inaccurate information. You do not have to use a specific form for the declaration.

Online revocation and cancellation

For an online contract set up in the future, the applicable requirements for an electronic revocation function and, if necessary, a cancellation button must be taken into account. A general e-mail link does not replace a function required by law. In the audited public pages, no binding online order and no paid subscription is currently concluded.